Frequently Asked Questions

General Questions

What areas do you serve?: We proudly serve all of New Jersey, including Newark, Jersey City, Princeton, Bergen County, Morris County, Essex County, Hudson County, Mercer County, and everywhere in between. Not sure if we serve your area? Contact us to find out!
Are you insured and bonded?: Yes! Jersey Cleans is fully insured and bonded for your protection and peace of mind. All our team members are background-checked and professionally trained.
Do I need to be home during the cleaning?: Not necessarily. Many clients prefer to be away during cleaning. As long as we have access to your property and any specific instructions, we can work while you're away. For first-time clients, we recommend being present for the initial walkthrough.
What if I'm not satisfied with the cleaning?: We offer a 100% satisfaction guarantee. If you're not happy with any aspect of our service, we'll return within 24 hours to address it at no additional charge.
Do you provide cleaning supplies and equipment?: Yes! We bring all professional-grade equipment and eco-friendly cleaning products. You don't need to provide anything unless you have specific product preferences.
How do I schedule a cleaning?: You can schedule by calling us at (856) 267-3224, emailing info@jerseycleans.com, or filling out our contact form. We'll provide a free quote and find a time that works for your schedule.

Residential Services

How long does whole house cleaning take?: Typically 3-6 hours depending on home size and condition. Larger homes or very cluttered spaces may take longer. We'll provide an estimate during your consultation.
How long does carpet cleaning take?: Most carpets take 2-4 hours to clean depending on the size and number of rooms. Drying time is typically 6-12 hours with proper ventilation.
How often should gutters be cleaned?: Most homes need gutter cleaning at least twice a year - spring and fall. Homes with many trees may need quarterly cleaning to prevent clogs and water damage.
How often should dryer vents be cleaned?: We recommend annual dryer vent cleaning for most households. If you do multiple loads per day or have a large family, you may benefit from cleaning every 6 months.
How often should I pressure wash my home?: Most homes benefit from annual pressure washing. Homes in humid areas or with heavy tree coverage may need cleaning twice a year to prevent mold and algae buildup.
Should I clean before you arrive?: We recommend light tidying (putting away clutter, toys, dishes) so we can focus on deep cleaning rather than organizing. But it's not required - we'll work with whatever condition your home is in!
Do you move furniture?: We'll work around furniture and clean accessible areas. For carpet cleaning or deep cleaning, we can move light furniture. If you'd like heavy furniture moved, please let us know in advance.
Do you clean inside cabinets and closets?: Interior cabinets and closets are not included in standard cleaning but can be added as an optional service. Just let us know what you need!
Will pressure washing damage my siding?: No, when done correctly. We use appropriate pressure levels for each surface - soft washing for delicate siding and higher pressure only for durable surfaces like concrete and pavers.
Can I schedule recurring cleaning service?: Absolutely! Many customers prefer weekly, bi-weekly, or monthly service. Recurring customers receive discounted rates and priority scheduling.

Commercial Services

What types of businesses do you clean?: We clean offices, retail stores, medical facilities, restaurants, warehouses, schools, and more. If you have a commercial space, we can create a custom cleaning plan for your needs.
Can you clean after business hours?: Yes! We offer flexible scheduling including evenings, weekends, and overnight cleaning to minimize disruption to your business operations.
Do you provide daily office cleaning?: Yes! We offer daily, weekly, bi-weekly, and monthly cleaning schedules based on your needs and budget. Daily cleaning is popular for high-traffic offices and medical facilities.
What's included in office cleaning?: Standard office cleaning includes desk and surface cleaning, floor vacuuming and mopping, restroom sanitization, trash removal, kitchen/break room cleaning, and dusting. We can customize based on your needs.
Do you sign service contracts?: We offer both contract-based and flexible month-to-month service agreements. We'll work with you to find the arrangement that best suits your business needs.
How long does commercial pressure washing take?: It varies by project size. A typical parking lot or storefront takes 2-4 hours. Larger commercial properties may take a full day. We'll provide a time estimate with your quote.

Pricing & Payment

How much do your services cost?: Pricing varies based on service type, square footage, condition, and specific needs. We provide free, no-obligation quotes. Contact us at (856) 267-3224 or through our contact form for a personalized estimate.
Do you offer free estimates?: Yes! All estimates are completely free with no obligation. We'll assess your needs and provide transparent, upfront pricing with no hidden fees.
What payment methods do you accept?: We accept cash, checks, and all major credit cards. For recurring commercial clients, we can arrange invoicing and payment terms.
Do you offer discounts?: Yes! We offer discounted rates for recurring service, multiple rooms booked at once, and referrals. Ask about our current promotions when you contact us.
Is there a minimum service charge?: Minimum charges may apply depending on the service and location. We'll let you know upfront when you request your free quote.
Are there any hidden fees?: Never! We believe in transparent pricing. The quote we provide is the price you pay - no surprises, no hidden charges.

Scheduling & Availability

How far in advance should I book?: We recommend booking 3-7 days in advance for best availability, but we often accommodate same-day or next-day service when possible. Contact us to check availability.
What days and hours do you operate?: We're open Monday through Saturday with flexible scheduling. For commercial clients, we offer evening and weekend service to fit your business schedule.
Can I reschedule or cancel my appointment?: Yes! We understand plans change. Please give us at least 24 hours notice for cancellations or reschedules to avoid any fees.
Do you work on holidays?: We're closed on major holidays but may offer limited service depending on the holiday and demand. Contact us to check availability for specific dates.
What if weather prevents service?: For outdoor services like pressure washing and gutter cleaning, we'll reschedule if weather conditions are unsafe or would compromise results. We'll contact you as soon as possible to arrange a new time.

Products & Safety

Are your products safe for children and pets?: Yes! All our cleaning products are eco-friendly, non-toxic, and completely safe for children, pets, and family members. Your family's safety is our top priority.
Are your products environmentally friendly?: Absolutely! We use only green-certified, biodegradable cleaning products that are tough on dirt but gentle on the environment.
What if I have allergies or sensitivities?: Please let us know about any allergies or chemical sensitivities when you book. We can accommodate special requirements and use fragrance-free or specific products as needed.
Do I need to remove my pets during cleaning?: It's not required, but many pet owners prefer to keep pets in a separate room or outside during cleaning for the pet's comfort and our team's safety. Let us know what works best for you.
Are your team members background-checked?: Yes! All Jersey Cleans team members undergo thorough background checks and professional training. We take your security and trust seriously.
Can I use my own cleaning products?: Yes! If you have specific product preferences or need us to use products you provide, just let us know. We're happy to accommodate your preferences.
Will pressure washing kill my plants?: No! We take precautions to protect your landscaping, including pre-wetting plants and using eco-friendly, plant-safe cleaning solutions.
How long until I can walk on carpets after cleaning?: You can walk on carpets immediately if needed, but we recommend waiting until they're dry (6-12 hours) for best results. We provide booties if you need to walk on damp carpets.

FAQ Categories

General Questions

Residential Services

Commercial Services

Pricing & Payment

Scheduling & Availability

Products & Safety

Still Have Questions?